Canadian air passenger rules
Flight delayed or cancelled? The airline may owe you up to $1,000.
Check for free in about a minute. If you're owed, claim it yourself with a ready-made pack and keep every dollar.
Your flight
- Arrived 3–6 h late
- $400
- Arrived 6–9 h late
- $700
- Arrived 9 h+ late
- $1,000
- Cancelled, took refund
- $400
How it works
From delay to payout
- 01CHK
Check for free
Answer a few questions about your flight. In about a minute you see whether the airline owes you, and how much.
- 02PCK
Get your claim pack
A ready-to-send claim letter citing the exact rule, plus an expense claim and a checklist of evidence.
- 03SND
Send it yourself
You send the claim to the airline, and we track the deadlines. If the airline refuses, we prepare your complaint to the regulator.
- 04PAY
Keep 100%
The airline pays you directly. No commission, no percentage taken.
Keep all of it
Claim agencies typically keep 25–35% of your payout, sometimes more with legal fees. We charge one fixed price per booking, from CAD 29, for the claim pack, and the airline pays you directly.
Example · $1,000 payout
Agency
Airline pays$1,000
Agency fee 35%−$350
You get$650
FlightPayback
Airline pays you$1,000
Claim packfixed price
You get$1,000
Example only. Your amount depends on your flight.
Questions
Straight answers about Canada's air passenger rules. More in our guides.
01Which flights are covered?
Flights to, from and within Canada, including connections, on any airline. Canada's Air Passenger Protection Regulations (APPR) set the amounts.
02When is cash compensation owed?
When you arrive 3 or more hours late, the cause was within the airline's control and not required for safety, and you were told 14 days or less before departure. Weather, air traffic control and similar events don't qualify.
03How long do I have to claim?
You must send your claim to the airline within one year of the delay or cancellation. The airline then has 30 days to pay or explain why not.
04Do I have to accept a voucher?
No. Compensation must be offered in cash. A voucher is only allowed if it's worth more, never expires, and you agree to it in writing.
05Do I need FlightPayback if the airline has its own checker?
Maybe not. Air Canada is the only airline with its own eligibility checker, and if it says you're eligible, its free form may be all you need. But that checker applies Air Canada's own view of the cause, which is exactly what airlines dispute when they refuse. Our check is independent, our claim is written to pre-empt the usual refusals, and if the airline says no, pays less, offers a voucher or doesn't answer, your complaint to the Canadian Transportation Agency is ready to file. Other airlines have no checker at all.
06What does the claim pack cost?
CAD 29 for one passenger, plus CAD 10 for each additional passenger on the same booking, up to CAD 69. Plus tax. One purchase covers everyone on the booking. All amounts on this site are in Canadian dollars.
07Is this legal advice?
FlightPayback prepares documents you send yourself. We are not a law firm and this is not legal advice.